Frequently Asked Questions - FAQ

Frequently Asked Questions for Limousine Services

  • What services does Executive Express Transportation provide?

    We offer a wide range of luxurious transportation services such as airport shuttles, limo rentals, black car services, taxi alternatives, and sedan/SUV options to cater to your specific needs.

  • What are the benefits of booking a limousine with Executive Express Transportation?

    There are many benefits to booking a limousine with Executive Express Transportation. We provide a luxury limousine experience, with top-of-the-line amenities including complimentary drinks and snacks, plush seating, and mood lighting. We also offer professional and friendly drivers who are prompt and attentive to your needs, and provide complimentary door-to-door service. Finally, we provide easy and secure online booking with the most competitive rates available.

  • How can I make a Limo reservation / Book a Car online?

    To make an online reservation, simply visit our website at Executive Express Transportation and select the limousine service that best suits your needs. From there, you can enter your pickup and dropoff locations, pick the type of limousine you are looking for, and enter your payment information. Our secure online reservation system will confirm your reservation and provide you with a confirmation code that you can use to track your limo order.

  • What types of vehicles are available for hire?

    Executive Express Transportation takes pride in offering a diverse fleet of vehicles. Our options include elegant limousines, chic sedans, spacious SUVs, and stylish black cars. You can choose the vehicle that best suits your preferences and requirements.

    Note: We also provide all variant of cars, Stretch Limo, Party Bus, Private Jet. Subjected to the availabilty of the vehicles.

  • Are your services available around the clock?

    Absolutely! Executive Express Transportation understands the importance of availability for our clients. We are dedicated to providing 24*7 service to ensure you have reliable transportation whenever you need it.

  • Are you closed on holidays?

    No. As a premium limousine service provider, we are at your disposal 7 days a week and 365 days a year.

  • How do I pay for my reservation?

    We provide convenient online payment options for seamless transactions. We accept various payment methods like Credit Card, Debit Card, Apple Pay, Google Pay, Cash

  • How does Executive Express Transportation ensure a seamless airport shuttle experience?

    We strive to provide the best-in-class airport shuttle services, offering prompt and reliable transportation to and from your desired airport. Our fleet of well-maintained vehicles, including luxurious limos, black cars, sedans, SUVs, and taxis, cater to your preferences while ensuring a smooth and comfortable journey.

  • What types of services does Executive Express Transportation provide?

    Our range of services extends beyond just airport transfers. We specialize in offering diverse transportation solutions, including corporate travel, special events, private tours, and personalized chauffeur services. Whether you need a stylish limo or a comfortable sedan, we have the perfect option for any occasion.

  • Do you provide 24*7 transportation services?

    Absolutely! Our commitment to serving our customers extends around the clock. Regardless of the time, day, or night, Executive Express Transportation is at your service. Whether you have an early morning flight or a late-night event, our reliable team ensures your transportation needs are met without any compromise.

  • Are limousines only available for large groups?

    No, at Executive Express Transportation limousines are available for both small and large groups. We offer various vehicle sizes, from sedans to stretch limousines, SUVs, and even party buses, to accommodate different group sizes and preferences.

    Note : Tell us the number of passengers and Luggages at the time of booking, We will provide you the vehicles based on the passenger count.

  • Can I hire a Group Shuttle for airport transfers?

    Absolutely! Our Group Shuttle service is an excellent choice for airport transfers. Whether you are arriving or departing, our professional drivers will ensure that your group reaches the airport on time and in style. We serve all counties in Maryland, so you can rely on us for reliable and punctual transfers to and from any airport in the area.

  • How does the pricing work for Group Shuttle service?

    The pricing for our Group Shuttle service is based on factors such as the distance traveled, the number of passengers, and any additional services required. We offer competitive rates and transparent pricing, ensuring that you receive a fair and safe travel experience

  • What types of vehicles are included in the Group Shuttle service?

    Our Group Shuttle service provides a selection of spacious and well-maintained vehicles, including limousines, black cars, and taxis, to accommodate various group sizes. We strive to ensure that your transportation experience is luxurious, comfortable, and suited to your specific needs.

  • Does Executive Express Transportation provide transportation for corporate teams?

    Yes, Executive Express Transportation provides transportation for corporate teams and can customize services to meet the specific needs of each group.

  • Can I book a vehicle per hour?

    Yes, our vehicles can be booked by the hour and the fee depends on the size and model of the vehicle. We require a minimum of two hours for the hourly service.

  • Is there a fee for meet-and-greet service?

    As a premium limousine service provider, Executive Express Transportation charges no additional fee for meet-and-greet service.

  • What cities does Executive Express Transportation operate in?

    You can find a complete list of the cities and countries we operate in here. Locations

  • Do you offer an event or VIP service?

    Yes, Executive Express Transportation has dedicated event team which will handle the entire ground transportation organization and logistics for your events or VIP services, all around the United States. Leave the planning, implementation, and onsite coordination to us, so you can focus on enjoying your event. For a quote request or further information, visit our Corporate Event page here or email our Event Team at info@executiveexpresscar.com.

  • What is the minimum time required to make a reservation?

    Online reservations should be requested 24 hours prior to your scheduled transportation service to confirm the availability. Scheduling a service by phone requires a notice of a minimum of 4 hours.

  • When do I receive my booking confirmation?

    Reservation confirmations are sent via email immediately after our booking procedure is completed from your side.

  • Where will my chauffeur meet me at airports?

    Our chauffeurs greet passengers inside the airport, at the exit after baggage claim with a personalized pickup name board. At cruise ports, bus terminals and other public transportation stations, the Executive Express Transportation chauffeur will wait in the nearest designated passenger pickup area. The driver holding a pickup name board will wait for you outside of the vehicle.

  • How long does my chauffeur wait for me?

    With your flight or train number, which you provided at the time of booking, your chauffeur will be able to track your arrival time and adjust your pickup time for any delays and early arrivals where possible. If there is a very long delay and the chauffeur is unable to wait, our Customer Care Team will contact you to work out an alternative solution. For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 15 minutes. Thereafter, every started hour of additional waiting time will be charged at the rate of our hourly service for the assigned vehicle.

  • Are your vehicles insured?

    Yes, all the vehicles are fully licensed and insured.

  • How do I contact your Customer Care Team?

    You can reach our Customer Care Team via telephone at 443-261-5510 or 443-364-8944 or 844-245-7534, email at info@executiveexpresscar.com.

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